Property & Destination Updates | Novel Coronavirus (COVID-19)

We’ve all faced unprecedented disruptions to our day-to-day lives — to say nothing of vacation plans. We’ll continue to update this website as operational changes warrant and will take steps to keep our vacation properties as comfortable and healthful environments as possible for our Owners, guests and associates.

With Your Health and Safety in Mind

Amenities and services may be closed, unavailable or limited to support social distancing efforts. For current status of individual resorts and destinations, please visit our Resort Updates page.

Within this page there are a number of links to third-party resources to help keep you informed and up to date in connection with the impact of COVID-19 on these resorts.

Emergency Preparedness and Response Teams

We have been actively monitoring and responding to the Novel Coronavirus (COVID-19) situation since its emergence late last year. We quickly launched dedicated emergency preparedness and response teams, all focused on preserving the safety and well-being of our Owners, Members, guests and associates.

Our corporate and site leadership teams continue to closely monitor the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and local health department guidance, including any guidelines that may be issued by local health departments regarding recommended hygiene standards. As we continue our already enhanced cleaning processes, we are also working closely with our industry and vendor partners in the event any new guidance is released.

For the most current updates on COVID-19 and its impact to travel, along with other helpful tips and resources, please visit the following:

Social Distancing Guidelines
Across our resorts, we have adjusted our resort operations to support social distancing and decreased gathering sizes. These adjustments have been in response to mandates that continue to be implemented across the country, as well as guidance issued by governmental authorities, including the Centers for Disease Control and Prevention and the World Health Organization. We have taken these measures in an attempt to ensure the health and safety of our members and guests, as well as that of our associates.

In Preparation for Your Arrival
Where currently permitted, we are taking steps to gradually restore previously closed or modified amenities and services across many of our resorts. However, in the days and weeks ahead, the availability of on-site amenities and services will continue to be limited. Adjustments will continue to be made in response to government mandates, as well as modified operational protocols that Hyatt Residence Club is implementing across our resort portfolio. For the current status of amenities and services at a specific resort, please visit our Resort Updates page.

Vacation with Peace of Mind
Examples of changes that you should expect to see in the weeks ahead at our resorts include, where permitted and as applicable: reduced pool deck seating capacity, occupancy restrictions in common areas and certain amenities and facilities, closure of Kids Clubs and activity centers, and signage throughout resort campuses to remind everyone of social distancing requirements.

As a complement to our Care & Cleanliness Commitment, thank you for following these healthy steps, for the safety of all guests and associates: washing hands thoroughly and consistently; covering a cough or sneeze; social distancing, both on property and off; avoiding unnecessary personal contact such as shaking hands; wearing face coverings; and avoiding public spaces — and refraining from travel — when not feeling well.

Please remember that the Novel Coronavirus (COVID-19) is highly contagious. We cannot guarantee that all Owners, Members and guests will share our commitment to health safety and it is possible that you may encounter others on vacation who are contagious. We are doing our best to help you vacation safely and we know that you will do your part, as well.

The health and wellness of our Owners, Members, Guests and Associates is our highest concern. In response to the changing conditions and our understanding that increased flexibility is needed during these difficult and changing times, we have included our updated cancellation policies by brand.

View Current Reservation and Cancellation Policy (as applicable):