YOUR DESTINATION FOR CURRENT VACATION INFORMATION

Anticipation. More than ever, it’s nice to have something to look forward to. And because preparation means more now, too, we want to help you plan for your very best vacation possible with what you need to know before your arrival.

On this site, you’ll find current resort information that may affect your stay. These operational updates reflect changing conditions, from current health measures and governmental mandates in response to the Novel Coronavirus (COVID-19) to applicable weather impacts and relevant maintenance projects.


RESORT UPDATES
Preparing for Your Vacation

With your health and safety in mind, amenities and services may be closed, unavailable or limited. So you and your party can be blissfully social, while maintaining a healthy distance from others. Leading up to your stay, please be sure to check Resort Updates often to see the status of individual vacation properties.

Face coverings may be required. To learn more, see Face Covering Requirement.

Face Coverings at Our Resorts

Effective May 21, 2021, unless otherwise required by local government mandates, fully-vaccinated Owners, Members and guests at resorts in the United States and Puerto Rico are no longer required to wear face coverings at our resorts.

Please refer to the Resort Update page for specific information regarding local government mandates that may currently be in place.

Face coverings are required for all unvaccinated Owners, Members and guests at each of our resorts. Shared spaces where face coverings must be worn by unvaccinated Owners, Members and guests include the following:

  • Indoor public spaces and common areas
  • Lobbies
  • Food & Beverage outlets, including pool bars, convenience stores, and other similar venues
  • Fitness centers
  • Outdoor public spaces where social distance of 6ft/2m cannot be maintained 

Please Note:  The above requirements are in addition to any applicable face covering requirements mandated by governmental authorities in the jurisdictions where our resorts are located.

Exceptions

The following exceptions apply to the above face covering requirements for unvaccinated Owners, Members and guests while on property, but please note that any more stringent requirements mandated by governmental authorities in jurisdictions where our resorts are located will still apply:

  • Individuals younger than 2 years old
  • Individuals with a health or medical condition that prevents them from wearing a face covering
  • Individuals who are actively communicating with a person who is hearing impaired, where the ability to see the mouth is essential for communication
  • Individuals who are eating or drinking and seated at a food establishment on property (Individuals will be required to wear a face covering while moving around the food establishment and until they are seated at their table.)

Individuals who are exercising outdoors, including running, biking, and swimming and who are able to socially distance while doing so


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Within this page are a number of links to third-party resources to help keep you informed and up to date in connection with Novel Coronavirus (COVID-19) and any resulting operational changes for the resorts.


GENERAL INFORMATION

Emergency Preparedness and Response Teams

We monitor and respond to changing conditions that may impact your vacation plans at our resorts — from the Novel Coronavirus (COVID-19) to any weather impacts and relevant maintenance projects. Our dedicated emergency preparedness and response teams remain focused on the safety and well-being of our members, guests and associates.

Health Monitoring and Guidance

We follow guidelines from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and local health departments, as well as other governmental recommendations and requirements. And while our rigorous cleaning protocols have already been further enhanced, we continue to work closely with industry and vendor leaders to stay abreast of any updates or new products and processes.

For the most current updates on Novel Coronavirus (COVID-19), along with other helpful tips and resources, please consult applicable governmental guidelines, and visit the following third-party resources:
World Health Organization
Centers for Disease Control and Prevention (CDC)

Man in face mask installing new air conditioning filter

RESORT OPERATIONS

Social Distancing Guidelines
Across our resort properties, we’ve made adjustments to support social distancing and decreased gathering sizes in response to governmental mandates and guidance issued by health authorities, including the Centers for Disease Control and Prevention and the World Health Organization.

In Preparation for Your Arrival
Where currently permitted, we are taking steps to gradually restore previously closed or modified amenities and services across many of our resorts. However, in the days and weeks ahead, the availability of on-site amenities and services will continue to be limited. Adjustments will continue to be made in response to government mandates, as well as modified operational protocols that Hyatt Residence Club is implementing across our resort portfolio. For the current status of amenities and services at a specific resort, please visit our Resort Updates page.

Confident in Our Care
We’ve elevated our already high cleaning standards to include the use of hospital-grade disinfectants and availability of hand sanitizing stations throughout the resorts. And we’ve adopted measures to help all our vacation members and guests be blissfully social while comfortably distanced.

Learn more about our enhanced cleaning standards.

Healthy Steps

As part of our Care & Cleanliness Commitment, thank you for following these healthy steps, for the safety of all members, guests and colleagues: washing hands thoroughly and consistently; covering a cough or sneeze; social distancing, both on property and off; avoiding unnecessary personal contact such as shaking hands; wearing face coverings if unvaccinated; and avoiding public spaces — and refraining from travel — when not feeling well.

Please remember that the Novel Coronavirus (COVID-19) is highly contagious. We cannot guarantee that all members and guests will share our commitment to health safety, and it is possible that you may encounter others on vacation who are contagious. We are doing our best to help you vacation safely and thank you for doing your part, too.

Man using cloth and spray bottle to clean resort railing

RESERVATIONS & CANCELLATIONS

The health and wellness of our members, guests and colleagues is priority. We know that at times you may need to cancel or modify your reservation.
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Look Forward to Your Next Stay
It’s our privilege to host you and yours on vacation each year. Our doors will be open when you return, welcoming you once more to your home away from home. Relax at your residential-style retreat with the added space and comforts than mean even more now, all surrounded by some of the country’s most inspiring scenery.

Friendly woman at resort handing guest check in information

Please note: Novel Coronavirus (COVID-19) is highly contagious. We encourage you to continue to take steps to mitigate your risk of COVID-19, including following recommendations issued by the Centers for Disease Control and Prevention and the World Health Organization. As is the case with any public place, we cannot guarantee that you will not encounter others at the resort who are contagious; however, we want you to know that we are committed to cleanliness and our enhanced safety measures in response to COVID-19. Also, due to the unprecedented circumstances surrounding COVID-19, the status of your reservation may be changed at any time in connection with governmental orders of the jurisdiction in which the resort is located and/or guidelines issued by the Centers for Disease Control and Prevention.