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Property & Destination Updates

We are continuing to monitor the COVID-19 situation, including related directives and guidance provided by governmental authorities, and are following any directives issued by such governmental authorities in the locations in which we do business.

Your Health Is Priority

Amenities and services may be closed, unavailable or limited to support social distancing efforts. Please check below for the status of a property to help you assess your travel plans. While we’ll seek to keep this information updated, please also continue to check other public sources for current updates to your destination. Additionally, the current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines.

Our Care & Cleanliness Commitment

We remain committed in our effort to provide safe, clean environments and to uphold enhanced standards of cleanliness. This now includes use of hospital-grade disinfectants, availability of hand-sanitizing stations, and measures to help you maintain social distance. We’re prepared to welcome you back on your next vacation.

Within this page there are a number of links to third-party resources to help keep you informed and up to date in connection with the impact of COVID-19 on these resorts.


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Hyatt Residence Club Sedona, Piñon Pointe

Sedona, Arizona, USA

Resort Status: Open, with modified amenities and services currently in place.  

Important: Due to a government order, face coverings are required for all owners and guests five years of age and older when they are in public places (including common areas of the resort) where continuous physical distancing is difficult or impossible. Exceptions apply when an individual is unable to wear a face covering due to a medical condition. Please visit the state/local government websites below for more information.

Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas. 

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The Pool is open with limited capacity due to social distancing limitations.  Hot Tubs are available by reservation only. The Tennis and Pickleball Courts are open (equipment not provided).  

The Fitness Center is open from 7 a.m. to 5 p.m. daily. Reservations are required.

The Business Center is closed. 

Current Amenity & Service Status:

  • BBQ Grills
  • Pool(s)

  • Fitness Center
  • Hot Tub(s)/Spa(s)
  • Pool Chairs

  • Activities (On-Site)
  • Activity Center
  • Concierge
  • Housekeeping (Daily)
  • Kid’s Club
  • Sports Courts/Playgrounds
  • Steam Room/Sauna

The status of resort amenities and services is subject to change at any time.

Last modified: December 4, 2020

Hyatt Residence Club San Antonio, Wild Oak Ranch

San Antonio, Texas, USA

Resort Status: Open, with modified amenities and services currently in place.  

Important: Due to a government order, face coverings are required for all Owners and guests (10 years old and older) when outside your villa (including in all common and public areas) except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the links below for official information on the mandatory restrictions including facial covering requirements, etc. 

Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The Lazy River and Cabanas are open daily from 9 a.m. to 7 p.m. 

The putting green, bocce ball courts, sand volleyball court, shuffleboard court, badminton court and corn hole area are now open for Owners and guests to enjoy.

The Hyatt Hill Country Golf Club and Windflower Spa are also now open at the adjacent hotel.    

Current Amenity & Service Status:

  • Golf Course (On-site)
  • Mini-Golf Course

  • BBQ Grills
  • Fitness Center
  • Pool Chairs
  • Sports Courts/Playgrounds

  • Activities (On-Site)
  • Activity Center
  • Concierge
  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)
  • Kid’s Club
  • On-Site Convenience Store
  • On-Site Restaurant
  • Pool Bar/Grille
  • Pool(s)
  • Poolside Cabanas
  • Steam Room/Sauna

The status of resort amenities and services is subject to change at any time.

Last modified: December 4, 2020

Hyatt Residence Club Dorado, Hacienda del Mar

Dorado, Puerto Rico, USA

Resort Status: The Hyatt Residence Club Dorado, Hacienda del Mar is scheduled to reopen on Saturday, December 19, 2020 (subject to change).

Please visit the official Puerto Rico website below for information on government travel restrictions that are currently in effect for all individuals entering Puerto Rico due to the Novel Coronavirus (COVID-19). Currently, all visitors will be required to complete the online Travel Declaration Form from the Puerto Rico Health Department, show a negative molecular COVID-19 test result taken no more than 72 hours prior to arrival, and obtain an Airport Exit Confirmation QR Code, which travelers will automatically receive when uploading their molecular test results to the Puerto Rico Health Department’s online portal. Symptomatic travelers (a person displaying COVID-19 related symptoms) will be required to be tested at the airport by the Puerto Rico National Guard. A 14-day quarantine will then be mandated until the traveler provides proof of a negative molecular test result taken on the island.

Please note that face coverings are mandatory at airports and public areas, and individuals will be subject to a fine if they are not adhering to this requirement. Face coverings are also required of all owners, members and guests at the resort in shared spaces including indoor public spaces and commons areas and outdoor public spaces where social distancing of six feet (two meters) cannot be maintained. Additionally, based on local government restrictions and the impact of COVID-19, we wanted to make you aware that amenities and services may be modified during your stay.

Please visit https://travelsafe.pr.gov/#travel-requirements for information on all the travel requirements. We also strongly recommend you contact your travel provider to understand all the requirements of traveling to Puerto Rico.

https://travelsafe.pr.gov/#travel-requirements

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Beginning December 19, 2020, we expect to open limited amenities including our pool chairs, pools and hot tub(s)/spa(s) with appropriate social distancing. Please continue to check this website frequently for updates prior to your stay.

Last modified: December 2, 2020

Hyatt Residence Club Maui, Ka’anapali Beach

Lahaina, Hawaii, USA

Resort Status: Open with limited amenities and services currently in place.    

IMPORTANT: Due to a government order, face coverings are required for all members and guests outside your villa (including in all common and public areas) except with certain limited exceptions. Please visit the links below for official information on the mandatory restrictions including facial covering requirements, etc.

Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas.

Member and guests planning a trip to Hawaii, including traveling between the Hawaiian Islands, should review current State of Hawaii and County government guidance (link provided below), as this information changes frequently and may vary from island to island.

Hawaii Pre-Travel Testing Program

Beginning October 15, the State of Hawaii will launch a Pre-Travel Testing Program that provides travelers with an alternative to the mandatory 14-day quarantine in connection with travel into Hawaii. It will be your kuleana (responsibility) to know the rules surrounding the Pre-Travel Testing Program and self-quarantine measures and abide by the rules imposed.  PLEASE NOTE that unless a County adopts a waiver for pre-travel testing associated with inter-island travel, the Pre-Travel Testing Program does NOT apply to traveling inter-island to the islands of Kauai, Maui and Hawaii, as there is a mandatory 14-day self-quarantine currently in effect through November 30. Please review current government guidance often, as your travel plans could be affected.

Please visit the official State of Hawaii website for information on the State of Hawaii Pre-Travel Testing Program.

Additionally, please visit the official Maui County website for information on local travel restrictions and testing requirements for the Island of Maui.

For your travel planning purposes, please note that there are separate inter-island travel quarantine requirements which may be applicable and may require additional testing should your travels include visiting more than one island during your in Hawaii.

Required Online Travel and Health Questionnaire

All arriving passengers to Hawaii will be required to fill out a mandatory State of Hawaii online travel and health questionnaire. Save time during your arrival screening process by completing it online no sooner than 24 hours before you depart, and follow all pre-arrival procedures. For the current government guidance and to access the online travel and health questionnaire provided by the State of Hawaii, please visit Hawaii’s official tourism website.

COVID-19 HEALTH & SAFETY PLAN

RESORT AMENITIES: The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Please note: The adjacent Hyatt Regency Maui Resort and Spa is closed. 

Current Amenity & Service Status:

  • Activities (On-Site)
  • Activity Center
  • Concierge
  • Fitness Classes
  • On-Site Convenience Store
  • On-Site Restaurant
  • Pool Bar/Grille
  • Pool Chairs
  • Pool(s)
  • Poolside Cabanas
  • Valet

  • BBQ Grills
  • Fitness Center

  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)

The status of resort amenities and services is subject to change at any time.

Last modified: December 4, 2020

Hyatt Residence Club Bonita Springs, Coconut Plantation

Bonita Springs, Florida, USA

Resort Status: Open with limited amenities and services currently in place. 

Important: Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas.

Please visit the link(s) below for official information on the mandatory restrictions including facial covering requirements, nightly curfew, etc. that are currently in effect. 

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The nearby Hyatt Regency Coconut Point Resort is now open with limited access and also operating with face coverings required. The pools are limited and by reservation only. The lazy river is open with limited hours at this time. Big Hickory Island Beach Park is available for guests by reservation only. Transportation to the marina is not available at this time. However, Owners and guests may park at the Hyatt Regency Coconut Point and walk to the marina via the provided boardwalk. 

Current Amenity & Service Status:

  • Golf Course (On-site)
  • Poolside Cabanas

  • BBQ Grills
  • Beach Services
  • Fitness Classes
  • Hot Tub(s)/Spa(s)
  • Jogging Path
  • On-Site Convenience Store
  • On-Site Restaurant
  • Pool Bar/Grille
  • Pool Chairs
  • Pool(s)

  • Activities (On-Site)
  • Activity Center
  • Bicycle Rentals
  • Concierge
  • Fitness Center
  • Housekeeping (Daily)
  • Kid’s Club
  • Spa Services
  • Sports Courts/Playgrounds
  • Steam Room/Sauna

The status of resort amenities and services is subject to change at any time.

Last modified: December 4, 2020

Hyatt Residence Club Sarasota, Siesta Key Beach

Siesta Key, Florida, USA

Resort Status: Open with limited amenities and services currently in place.  

Important: Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas.

Please visit the links below for official information on the mandatory restrictions including facial covering requirements, nightly curfew, etc. 

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

 Reservations from international travelers will not be accepted.  

Current Amenity & Service Status:

  • Bicycle Rentals
  • Concierge
  • Pool(s)
  • Poolside Cabanas

  • BBQ Grills
  • Beach Services
  • Fitness Center
  • Fitness Classes
  • Hot Tub(s)/Spa(s)
  • Pool Bar/Grille
  • Pool Chairs
  • Spa Services

  • Activities (On-Site)
  • Housekeeping (Daily)
  • Steam Room/Sauna

The status of resort amenities and services is subject to change at any time.

Last modified: December 4, 2020

Hyatt Residence Club Key West, Windward Pointe

Key West, Florida, USA

Resort Status: Open with limited amenities and services currently in place. 

Important: Due to a government order, face coverings are required for all Members and guests when outside your villa (including in all common and public areas) except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the links below for official information on the mandatory restrictions including facial covering requirements, etc. 

Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Current Amenity & Service Status:

  • Activities (On-Site)
  • BBQ Grills
  • Hot Tub(s)/Spa(s)
  • Pool Bar/Grille
  • Pool Chairs
  • Pool(s)

  • Concierge
  • Housekeeping (Daily)

The status of resort amenities and services is subject to change at any time.

Last modified: December 4, 2020

Hyatt Residence Club Key West, Sunset Harbor

Key West, Florida, USA

Resort Status: Open with limited amenities and services currently in place. 

Important: Due to a government order, face coverings are required for all Members and guests when outside your villa (including in all common and public areas) except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the links below for official information on the mandatory restrictions including facial covering requirements, etc. 

Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Current Amenity & Service Status:

  • BBQ Grills
  • Hot Tub(s)/Spa(s)
  • Pool(s)

  • Bicycle Rentals
  • Concierge
  • Pool Chairs

  • Activities (On-Site)
  • Housekeeping (Daily)

The status of resort amenities and services is subject to change at any time.

Last modified: December 4, 2020

Hyatt Residence Club Key West, Beach House

Key West, Florida, USA

Resort Status: Open with limited amenities and services currently in place.  

Important: Due to a government order, face coverings are required for all Members and guests when outside your villa (including in all common and public areas) except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the links below for official information on the mandatory restrictions including facial covering requirements, etc. 

Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Current Amenity & Service Status:

  • Activities (On-Site)
  • BBQ Grills
  • Beach Services
  • Hot Tub(s)/Spa(s)
  • Pool Bar/Grille
  • Pool Chairs
  • Pool(s)

  • Concierge
  • Housekeeping (Daily)

The status of resort amenities and services is subject to change at any time.

Last modified: December 4, 2020

Hyatt Residence Club Grand Aspen

Aspen, Colorado, USA

Resort Status: Open with limited amenities and services currently in place.   

Important: On December 14, Pitkin County, Colorado will implement a requirement for all Members/guests, staying at least one night in Pitkin County and who do not meet an exemption, to:

If the negative COVID-19 test results have not been received prior to travel to Pitkin County, Members/guests must quarantine for 10 days until they receive a negative test result.  Failure to comply is a violation of the Pitkin County Public Health Order and may result in a $5,000 fine.

Please refer to the Pitkin County government website for the most up to date information.

Due to a government order, face coverings are required for all members, guests and associates when inside hallways and common areas except when an individual is unable to wear a face covering due to a medical condition or disability. Please also visit official Pitkin County and City of Aspen websites (below) for more information on facial covering requirements, including the recently enacted Mandatory Mask Zone in the City of Aspen.

Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The State of Colorado is urging Colorado visitors and residents to take a personal pledge and adopt the “Five Commitments of Containment”:

  1. I will maintain 6 feet of social distance
  2. I will wash my hands often
  3. I will cover my face in public
  4. I will stay home when I am sick 
  5. I will get tested immediately if I have symptoms  

Resort Amenities

  • The Pool is open daily from 10 a.m. to 10:00 p.m. with limited capacity due to social distancing requirements. Chairs cannot be reserved. 
  • The Hot Tubs/Spas are open from 10 a.m. to 10 p.m. with social distancing limitations. Reservations are required. 
  • The Health Club is open daily from 10 a.m. to 6:30 p.m. and is limited to a two-person capacity. Sign-up times are required.
  • The Business Center is open from 6:30 a.m. to 10 p.m. with social distancing limitations. Reservations are required.
  • The Marble Bar remains closed.
  • Transportation is available with limitations and guidelines.
  • Daily housekeeping service cannot be provided at this time; however, fresh linens and towels can be delivered upon request. 
  • Breakfast services is not available at this time.
  • Valet Parking is open with limitations and restrictions. 
  • Pursuant to a Colorado governmental mandate, all food and beverage outlets will cease sales of alcoholic beverages no later than 11 p.m. on a daily basis.

2020-2021 Ski Season Update: Please visit the local tourism/ski operator websites for the current and/or anticipated status of operations and/or capacity limitations for the 2020-2021 Ski Season in connection with mitigation efforts associated with COVID-19.

Current Amenity & Service Status:

  • Concierge
  • Fitness Center
  • Hot Tub(s)/Spa(s)
  • Pool Chairs
  • Pool(s)
  • Valet

  • Housekeeping (Daily)

The status of resort amenities and services is subject to change at any time.

Last modified: December 5, 2020

Hyatt Residence Club Beaver Creek, Mountain Lodge

Beaver Creek, Colorado, USA

Resort Status: Open with limited amenities and services currently in place.   

Important: Due to a government order, face coverings are required for all Members, guests and associates (over the age of two (2)) when inside hallways and common areas except when an individual is unable to wear a face covering due to a medical condition or disability. Face coverings are also required both inside and outside at Beaver Creek Village. Please visit the state/local government website below for more information.

Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The State of Colorado is urging Colorado visitors and residents to take a personal pledge and adopt the “Five Commitments of Containment”:

  1. I will maintain 6 feet of social distance
  2. I will wash my hands often
  3. I will cover my face in public
  4. I will stay home when I am sick 
  5. I will get tested immediately if I have symptoms  

Non-Resident Visitors

The Eagle County Director of the Department of Public Health & Environment has issued an order that any person that is not a Local Resident of Eagle County (“non-Local Resident”) that travels to or visits Eagle County must be free of any symptoms consistent with COVID-19 before arrival. If any symptoms consistent with COVID-19 are present in the 10 days prior to arrival in Eagle County, the non-Local Resident must not travel to Eagle County. All non-Local Residents should self-screen for symptoms consistent with COVID-19 each morning during their travel within Eagle County.

All non-Local Residents that develop symptoms during their stay within Eagle County will take the following steps:

  • Adhere to self-isolation requirements even if this prolongs the stay in Eagle County, and
  • Contact a local healthcare provider for guidance and schedule a COVID-19 test as quickly as possible.

All non-Local Residents that have been exposed to someone with symptoms consistent with COVID-19 during their travel will take the following steps:

  • Adhere to self-isolation requirements even if this prolongs the stay in Eagle County, and
  • If symptoms consistent with COVID-19 develop during the quarantine period, contact a local healthcare provider for guidance and schedule a COVID-19 test as quickly as possible

The Phase 2 Order and amendment can be found at https://www.eaglecounty.us/PublicHealth/Documents/Public_Health_Order/ and https://www.eaglecounty.us/PublicHealth/Documents/FINAL__Public_Health_Order_Phase_2_Amendment-6_22_20/.

2020-2021 Ski Season Update: Please visit the local tourism/ski operator websites for the current and/or anticipated status of operations and/or capacity limitations for the 2020-2021 Ski Season in connection with mitigation efforts associated with COVID-19.

From November 21, 2020 to April 11, 2021, the complimentary continental breakfast will not be served due to COVID-19 limitations. 

Current Amenity & Service Status:

  • Fitness Center
  • Pool Chairs
  • Pool(s)

  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)

The status of resort amenities and services is subject to change at any time.

Last modified: December 4, 2020

Hyatt Residence Club Breckenridge, Main Street Station

Breckenridge, Colorado, USA

Resort Status: Open with limited services and amenities currently in place.   

Important: Due to a government order, face coverings are required for all Members, guests and associates when inside hallways and common areas except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the state/local government website below for more information.

Due to governmental orders, Summit County, Colorado currently has limitations on public and private gatherings at, among other places, short term lodging properties, which would include the resort, and limits unit occupancy at the resort to individuals from the same household. A “household” means those individuals who live under the same roof in their primary residence. During the check-in process, you will be required to complete an Arriving Guest Acknowledgement form confirming your compliance with this order.

Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The State of Colorado is urging Colorado visitors and residents to take a personal pledge and adopt the “Six Commitments of Containment”:

  1. I will maintain 6 feet of social distance
  2. I will wash my hands often
  3. I will cover my face in public
  4. I will stay home when I am sick 
  5. I will get tested immediately if I have symptoms  
  6. I will get a flu shot

Pool occupancy is limited by government order. Masks are required when entering and exiting the pool and when approaching the restroom area. Reservations are required via an online system which will be provided during pre-arrival. One reservation is permitted per villa each day and will be available to book 24 hours in advance. Reservation times include the following: 

  • 10 a.m. to 11:30 a.m.
  • 12 p.m. to 1:30 p.m. 
  • 2:30 p.m. to 4 p.m.
  • 4:30 p.m. to 6 p.m.  

The Fitness Center is open by reservation only. 

Cashless Resort:  To help promote health safety, there is limited cash available at this property, and credit cards are the preferred method of payment.

2020-2021 Ski Season Update: Please visit the local tourism/ski operator websites for the current and/or anticipated status of operations and/or capacity limitations for the 2020-2021 Ski Season in connection with mitigation efforts associated with COVID-19.

Current Amenity & Service Status:

  • BBQ Grills
  • Fitness Center
  • Pool Chairs
  • Pool(s)

  • Bicycle Rentals
  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)
  • Movie Theater
  • Steam Room/Sauna

The status of resort amenities and services is subject to change at any time.

Last modified: December 4, 2020

Hyatt Residence Club at Park Hyatt Beaver Creek

Avon, Colorado, USA

Resort Status: Open with limited amenities and services currently in place.    

Important: Due to a government order, face coverings are required for all Members, guests and associates (over the age of two (2)) when inside hallways and common areas except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the state/local government website below for more information.

Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The State of Colorado is urging Colorado visitors and residents to take a personal pledge and adopt the “Five Commitments of Containment”:

  1. I will maintain 6 feet of social distance
  2. I will wash my hands often
  3. I will cover my face in public
  4. I will stay home when I am sick 
  5. I will get tested immediately if I have symptoms  

Non-Resident Visitors

The Eagle County Director of the Department of Public Health & Environment has issued an order that any person that is not a Local Resident of Eagle County (“non-Local Resident”) that travels to or visits Eagle County must be free of any symptoms consistent with COVID-19 before arrival. If any symptoms consistent with COVID-19 are present in the 10 days prior to arrival in Eagle County, the non-Local Resident must not travel to Eagle County. All non-Local Residents should self-screen for symptoms consistent with COVID-19 each morning during their travel within Eagle County.

All non-Local Residents that develop symptoms during their stay within Eagle County will take the following steps:

  • Adhere to self-isolation requirements even if this prolongs the stay in Eagle County, and
  • Contact a local healthcare provider for guidance and schedule a COVID-19 test as quickly as possible.

All non-Local Residents that have been exposed to someone with symptoms consistent with COVID-19 during their travel will take the following steps:

  • Adhere to self-isolation requirements even if this prolongs the stay in Eagle County, and
  • If symptoms consistent with COVID-19 develop during the quarantine period, contact a local healthcare provider for guidance and schedule a COVID-19 test as quickly as possible

The Phase 2 Order and amendment can be found at https://www.eaglecounty.us/PublicHealth/Documents/Public_Health_Order/ and https://www.eaglecounty.us/PublicHealth/Documents/FINAL__Public_Health_Order_Phase_2_Amendment-6_22_20/.

One person per reservation at check-in only. 

Midweek Housekeeping available upon request, and is only for reservations of 7 days or multiple weeks.

Cashless Resort:  To help promote health safety, there is limited cash available at this property, and credit cards are the preferred method of payment. 

2020-2021 Ski Season Update: Please visit the local tourism/ski operator websites for the current and/or anticipated status of operations and/or capacity limitations for the 2020-2021 Ski Season in connection with mitigation efforts associated with COVID-19.

Current Amenity & Service Status:

  • Concierge
  • Fitness Center
  • Hot Tub(s)/Spa(s)
  • On-Site Convenience Store
  • On-Site Restaurant
  • Pool(s)
  • Spa Services
  • Valet

  • Housekeeping (Daily)

The status of resort amenities and services is subject to change at any time.

Last modified: December 4, 2020

Hyatt Residence Club Lake Tahoe, Northstar Lodge

Truckee, California, USA

Resort Status: Open with limited amenities and services currently in place.     

IMPORTANT UPDATE: In accordance with the Regional Stay at Home Order announced by the Governor of the State of California on December 4, 2020, upcoming reservations at the resort MAY be canceled or otherwise impacted if the Intensive Care Unit (ICU) bed capacity for the county in which the resort resides is deemed by government officials to fall below 15% of available adult bed capacity.

The resort management team is actively monitoring the status of the Regional Stay at Home Order for the county in which the resort resides. If changes are warranted for upcoming reservations, owners and guests will be notified accordingly.

Additional information on the State of California’s Regional Stay at Home Order can be found via this link.

The California Department of Public Health has issued updated guidance for face coverings and now requires that face coverings be worn at all times by all persons in California when outside the home. For a list of exemptions and more information, please visit the California Department of Public Health’s website.

Please visit the official California Department of Public Health website for information on the recently issued Travel Advisory for Non-Essential Travel to the State of California (which includes travel that is considered tourism or that is recreational in nature). Persons arriving in the State of California from other states or countries, including returning California residents, are encouraged to self-quarantine for 14 days upon arrival. Visitors are also encouraged to limit their interactions to their immediate household during the self-quarantine period.

The California Department of Public Health has issued a “Limited Stay at Home Order”, effective from November 21, 2020 at 10:00 p.m. PST until December 21, 2020 at 5:00 a.m. PST, that requires all gatherings with members of other households and all activities conducted outside the residence, lodging, or temporary accommodation with members of other households to cease from 10:00 p.m. PST to 5:00 a.m. PST daily. Pursuant to the order, owners and guests from the same household are not prohibited from leaving their residence, as long as they do not engage in any interaction with or gather with any person(s) from another household, except as specifically permitted in the order.  Please see the order for further details at https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/limited-stay-at-home-order.aspx.

Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Any person traveling to the resort should be free of any symptoms consistent with COVID-19 prior to their arrival to the resort. If you are experiencing any symptoms consistent with COVID-19, please do not travel to the resort until you are symptom free for at least 14 days for your well-being as well as that of our other Owners, guests and associates.

While at the resort, please remember to maintain social distancing (6-feet or more from other Owners, guests and associates). The use of face coverings inside is required. Please avoid leaving your villa if during your stay you do not feel well. 

Cashless Resort:  To help promote health safety, there is limited cash available at this property, and credit cards are the preferred method of payment. 

2020-2021 Ski Season Update: Please visit the local tourism/ski operator websites for the current and/or anticipated status of operations and/or capacity limitations for the 2020-2021 Ski Season in connection with mitigation efforts associated with COVID-19.

Current Amenity & Service Status:

  • Concierge
  • Pool Chairs
  • Pool(s)

  • Activities (On-Site)
  • Activity Center
  • Fitness Center
  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)
  • Movie Theater

The status of resort amenities and services is subject to change at any time.

Last modified: December 5, 2020

Hyatt Residence Club Carmel, Highlands Inn

Carmel-By-The-Sea, California, USA

Resort Status: Open with limited amenities and services currently in place due to government orders.  

IMPORTANT UPDATE: In accordance with the Regional Stay at Home Order announced by the Governor of the State of California on December 4, 2020, upcoming reservations at the resort MAY be canceled or otherwise impacted if the Intensive Care Unit (ICU) bed capacity for the county in which the resort resides is deemed by government officials to fall below 15% of available adult bed capacity.

The resort management team is actively monitoring the status of the Regional Stay at Home Order for the county in which the resort resides. If changes are warranted for upcoming reservations, owners and guests will be notified accordingly.

Additional information on the State of California’s Regional Stay at Home Order can be found via this link.

The California Department of Public Health has issued updated guidance for face coverings and now requires that face coverings be worn at all times by all persons in California when outside the home. For a list of exemptions and more information, please visit the California Department of Public Health’s website.

Please visit the official California Department of Public Health website for information on the recently issued Travel Advisory for Non-Essential Travel to the State of California (which includes travel that is considered tourism or that is recreational in nature). Persons arriving in the State of California from other states or countries, including returning California residents, are encouraged to self-quarantine for 14 days upon arrival. Visitors are also encouraged to limit their interactions to their immediate household during the self-quarantine period.

The California Department of Public Health has issued a “Limited Stay at Home Order”, effective from November 21, 2020 at 10:00 p.m. PST until December 21, 2020 at 5:00 a.m. PST, that requires all gatherings with members of other households and all activities conducted outside the residence, lodging, or temporary accommodation with members of other households to cease from 10:00 p.m. PST to 5:00 a.m. PST daily. Pursuant to the order, owners and guests from the same household are not prohibited from leaving their residence, as long as they do not engage in any interaction with or gather with any person(s) from another household, except as specifically permitted in the order.  Please see the order for further details at https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/COVID-19/limited-stay-at-home-order.aspx.

Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Any person traveling to the resort should be free of any symptoms consistent with COVID-19 prior to their arrival to the resort. If you are experiencing any symptoms consistent with COVID-19, please do not travel to the resort until you are symptom free for at least 14 days for your well-being as well as that of our other Owners, guests and associates.

While at the resort, please remember to maintain social distancing (6-feet or more from other Owners, guests and associates). The use of face coverings inside is required. Please avoid leaving your villa if during your stay you do not feel well. 

Current Amenity & Service Status:

  • BBQ Grills
  • Pool Chairs
  • Pool(s)

  • Concierge
  • Fitness Center
  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)
  • On-Site Restaurant
  • Valet

The status of resort amenities and services is subject to change at any time.

Last modified: December 5, 2020

Hyatt Residence Club Lake Tahoe, High Sierra Lodge

Incline Village, Nevada

Resort Status: Open, with modified amenities and services currently in place.   

Important: Due to a government order, face coverings are required for all Owners and guests over two years of age when outside your villa (including in all common and public areas) except when an individual is unable to wear a face covering due to a medical condition, or disability. Please visit the links below for official information on the mandatory restrictions including facial covering requirements, etc.

Even where not currently government-mandated, please note that face coverings are required in all indoor resort public areas and recommended in outdoor public areas. 

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The adjacent hotel is open with modified amenities and services. The Spa remains closed  The pool at the Hyatt Residence Club will be open from 12 p.m. to 8 p.m. daily, and the BBQ grills will be open at 50% capacity. Beach access is available. 

The pool and fire pit hours at High Sierra Lodge are from 12 p.m. to 8 p.m. daily.  

Cashless Resort:  To help promote health safety, there is limited cash available at this property, and credit cards are the preferred method of payment.

2020-2021 Ski Season Update: Please visit the local tourism/ski operator websites for the current and/or anticipated status of operations and/or capacity limitations for the 2020-2021 Ski Season in connection with mitigation efforts associated with COVID-19.

Current Amenity & Service Status:

  • Concierge
  • Housekeeping (Daily)

  • Activities (On-Site)
  • BBQ Grills
  • Beach Services
  • Fitness Center
  • Pool Chairs
  • Pool(s)

  • Hot Tub(s)/Spa(s)

The status of resort amenities and services is subject to change at any time.

Last modified: December 4, 2020


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