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Property & Destination Updates

We are continuing to monitor the COVID-19 situation, including related directives and guidance provided by governmental authorities, and are following any directives issued by such governmental authorities in the locations in which we do business.

Your Health Is Priority

Amenities and services may be closed, unavailable or limited to support social distancing efforts. Please check below for the status of a property to help you assess your travel plans. While we’ll seek to keep this information updated, please also continue to check other public sources for current updates to your destination. Additionally, the current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines.

Our Care & Cleanliness Commitment

We remain committed in our effort to provide safe, clean environments and to uphold enhanced standards of cleanliness. This now includes use of hospital-grade disinfectants, availability of hand-sanitizing stations, and measures to help you maintain social distance. We’re prepared to welcome you back on your next vacation.

Within this page there are a number of links to third-party resources to help keep you informed and up to date in connection with the impact of COVID-19 on these resorts.


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Hyatt Residence Club Sedona, Piñon Pointe

Sedona, Arizona, USA

Resort Status: Open, with modified amenities and services. 

Important: Due to a government order, face coverings are required for all owners and guests five years of age and older when they are in public places (including common areas of the resort) where continuous physical distancing is difficult or impossible. Exceptions apply when an individual is unable to wear a face covering due to a medical condition. Please visit the state/local government websites below for more information.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The Pool is open with limited capacity due to social distancing limitations. The Tennis and Pickleball Courts are open (equipment not provided).  

Current Amenity & Service Status:

  • BBQ Grills
  • Pool(s)

  • Activities (On-Site)
  • Activity Center
  • Concierge
  • Fitness Center
  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)
  • Kid’s Club
  • Sports Courts/Playgrounds
  • Steam Room/Sauna

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020

Hyatt Residence Club San Antonio, Wild Oak Ranch

San Antonio, Texas, USA

Resort Status: Open, with modified amenities and services.

Important: Due to a government order, face coverings are required for all Owners and guests (10 years old and older) when outside your villa (including in all common and public areas) except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the links below for official information on the mandatory restrictions including facial covering requirements, etc. 

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The Lazy River and Cabanas are open daily from 9 a.m. to 7 p.m. 

The putting green, bocce ball courts, sand volleyball court, shuffleboard court, badminton court and corn hole area are now open for Owners and guests to enjoy.

The Hyatt Hill Country Golf Club and Windflower Spa are also now open at the adjacent hotel.    

Current Amenity & Service Status:

  • Golf Course (On-site)
  • Mini-Golf Course

  • BBQ Grills
  • Fitness Center
  • Pool Chairs
  • Sports Courts/Playgrounds

  • Activities (On-Site)
  • Activity Center
  • Concierge
  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)
  • Kid’s Club
  • On-Site Convenience Store
  • On-Site Restaurant
  • Pool Bar/Grille
  • Pool(s)
  • Poolside Cabanas
  • Steam Room/Sauna

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020

Hyatt Residence Club Dorado, Hacienda del Mar

Dorado, Puerto Rico, USA

Resort Status: Temporarily closed until further notice.    

Last modified: July 9, 2020

Hyatt Residence Club Maui, Ka’anapali Beach

Lahaina, Hawaii, USA

Resort Status: Open only for Owner and Exchanger arrivals from Wednesday, March 25, 2020 through Friday, July 31, 2020 (subject to change). Limited amenities and services currently in place. Limited amenities and services currently in place.  

IMPORTANT: Please visit the official State of Hawaii website for information on the mandatory 14-day quarantine that is currently in effect for all persons entering the State of Hawaii through July 31, 2020 (which date may be extended).

Due to a government order, face coverings are required for all Owners and guests outside your villa (including in all common and public areas) except with certain limited exceptions. Please visit the links below for official information on the mandatory restrictions including facial covering requirements, etc.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Please note: The adjacent Hyatt Regency Maui Resort and Spa is closed, effective March 27th

Self-parking is available at this time. Please see the Front Desk for details.

Current Amenity & Service Status:

  • BBQ Grills
  • Fitness Center
  • Jogging Path
  • Pool Chairs
  • Sports Courts/Playgrounds

  • Activities (On-Site)
  • Activity Center
  • Beach Services
  • Fitness Classes
  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)
  • On-Site Convenience Store
  • On-Site Restaurant
  • Pool Bar/Grille
  • Valet

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020

Hyatt Residence Club Bonita Springs, Coconut Plantation

Bonita Springs, Florida, USA

Resort Status: Open with limited amenities and services currently in place.  

Important: Please visit the link(s) below for official information on the mandatory restrictions including facial covering requirements, nightly curfew, etc. that are currently in effect as of April 8. 

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Please visit the State of Florida visitor website, https://floridahealthcovid19.gov/travelers/,  for information on the mandatory 14-day quarantine for guests traveling to Florida from New York, New Jersey or Connecticut. Failure to comply with these requirements is a criminal offense, punishable by imprisonment, fine, or both.

The nearby Hyatt Regency Coconut Point Resort is now open with limited access. The pools are not available from June 27 to July 5, 2020. After July 5, 2020, access will be limited and by reservation only. The lazy river is open with limited hours at this time. Big Hickory Island Beach Park is available for guests by reservation only. Transportation to the marina is not available at this time. However, Owners and guests may park at the Hyatt Regency Coconut Point and walk to the marina via the provided boardwalk. 

Current Amenity & Service Status:

  • Golf Course (On-site)
  • Poolside Cabanas

  • BBQ Grills
  • Beach Services
  • Fitness Classes
  • Hot Tub(s)/Spa(s)
  • Jogging Path
  • Pool Bar/Grille
  • Pool Chairs
  • Pool(s)

  • Activities (On-Site)
  • Activity Center
  • Bicycle Rentals
  • Concierge
  • Fitness Center
  • Housekeeping (Daily)
  • Kid’s Club
  • On-Site Convenience Store
  • On-Site Restaurant
  • Spa Services
  • Sports Courts/Playgrounds
  • Steam Room/Sauna

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020

Hyatt Residence Club Sarasota, Siesta Key Beach

Siesta Key, Florida, USA

Resort Status: Open with limited amenities and services currently in place. 

Important: Please visit the links below for official information on the mandatory restrictions including facial covering requirements, nightly curfew, etc. 

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Please visit the State of Florida visitor website, https://floridahealthcovid19.gov/travelers/,  for information on the mandatory 14-day quarantine for guests traveling to Florida from New York, New Jersey or Connecticut. Failure to comply with these requirements is a criminal offense, punishable by imprisonment, fine, or both.

 Reservations from international travelers will not be accepted.  

Current Amenity & Service Status:

  • Bicycle Rentals
  • Concierge
  • Pool(s)
  • Poolside Cabanas

  • BBQ Grills
  • Beach Services
  • Fitness Center
  • Fitness Classes
  • Hot Tub(s)/Spa(s)
  • Pool Bar/Grille
  • Pool Chairs
  • Spa Services

  • Activities (On-Site)
  • Housekeeping (Daily)
  • Steam Room/Sauna

The status of resort amenities and services is subject to change at any time.

Last modified: July 12, 2020

Hyatt Residence Club Key West, Windward Pointe

Key West, Florida, USA

Resort Status: Open with limited amenities and services. 

Important: Due to a government order, face coverings are required for all Members and guests when outside your villa (including in all common and public areas) except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the links below for official information on the mandatory restrictions including facial covering requirements, etc. 

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Please visit the State of Florida visitor website, https://floridahealthcovid19.gov/travelers/,  for information on the mandatory 14-day quarantine for guests traveling to Florida from New York, New Jersey or Connecticut. Failure to comply with these requirements is a criminal offense, punishable by imprisonment, fine, or both.  

Current Amenity & Service Status:

  • Activities (On-Site)
  • BBQ Grills
  • Hot Tub(s)/Spa(s)
  • Pool Bar/Grille
  • Pool Chairs
  • Pool(s)

  • Concierge
  • Housekeeping (Daily)

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020

Hyatt Residence Club Key West, Sunset Harbor

Key West, Florida, USA

Resort Status: Open with limited amenities and services. 

Important: Due to a government order, face coverings are required for all Members and guests when outside your villa (including in all common and public areas) except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the links below for official information on the mandatory restrictions including facial covering requirements, etc. 

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Please visit the State of Florida visitor website, https://floridahealthcovid19.gov/travelers/,  for information on the mandatory 14-day quarantine for guests traveling to Florida from New York, New Jersey or Connecticut. Failure to comply with these requirements is a criminal offense, punishable by imprisonment, fine, or both.  

Current Amenity & Service Status:

  • BBQ Grills
  • Hot Tub(s)/Spa(s)
  • Pool(s)

  • Bicycle Rentals
  • Concierge
  • Pool Chairs

  • Activities (On-Site)
  • Housekeeping (Daily)

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020

Hyatt Residence Club Key West, Beach House

Key West, Florida, USA

Resort Status: Open with limited amenities and services. 

Important: Due to a government order, face coverings are required for all Members and guests when outside your villa (including in all common and public areas) except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the links below for official information on the mandatory restrictions including facial covering requirements, etc. 

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Please visit the State of Florida visitor website, https://floridahealthcovid19.gov/travelers/,  for information on the mandatory 14-day quarantine for guests traveling to Florida from New York, New Jersey or Connecticut. Failure to comply with these requirements is a criminal offense, punishable by imprisonment, fine, or both.  

Current Amenity & Service Status:

  • Activities (On-Site)
  • BBQ Grills
  • Beach Services
  • Hot Tub(s)/Spa(s)
  • Pool Bar/Grille
  • Pool Chairs
  • Pool(s)

  • Concierge
  • Housekeeping (Daily)

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020

Hyatt Residence Club Grand Aspen

Aspen, Colorado, USA

Resort Status: Open with limited amenities and services.  

Important: Due to a government order, face coverings are required for all Members and guests whenever they have left their residence and are within six feet of another person who is not a member of their family or household. Exceptions apply when an individual is unable to wear a face covering due to a certain medical condition or a disability. Please visit official Pitkin County websites (below) for more information on facial covering requirements.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The State of Colorado is urging Colorado visitors and residents to take a personal pledge and adopt the “Five Commitments of Containment”:

  1. I will maintain 6 feet of social distance
  2. I will wash my hands often
  3. I will cover my face in public
  4. I will stay home when I am sick 
  5. I will get tested immediately if I have symptoms

The pool is open daily from 10 a.m. to 6:30 p.m. with limited capacity due to social distancing requirements. Chairs cannot be reserved. The hot tubs/spas remain closed. 

The Health Club is open daily from 10 a.m. to 6:30 p.m. and is limited to a two-person capacity. Sign-up times are required. 

The Business Center remains closed. The Marble Bar remains closed. Transportation is available with limitations and guidelines. 

Daily housekeeping service cannot be provided at this time; however, fresh linens and towels can be delivered upon request.  

Breakfast services is not available at this time. 

Current Amenity & Service Status:

  • Concierge

  • Fitness Center
  • Pool Chairs
  • Pool(s)

  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)
  • Valet

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020

Hyatt Residence Club Beaver Creek, Mountain Lodge

Beaver Creek, Colorado, USA

Resort Status: Open with limited amenities and services. 

Important: Due to a government order, face coverings are required for all Members, guests and associates (over the age of two (2)) when inside hallways and common areas except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the state/local government website below for more information.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The State of Colorado is urging Colorado visitors and residents to take a personal pledge and adopt the “Five Commitments of Containment”:

1. I will maintain 6 feet of social distance
2. I will wash my hands often
3. I will cover my face in public
4. I will stay home when I am sick
5. I will get tested immediately if I have symptoms

Non-Resident Visitors

The Eagle County Director of the Department of Public Health & Environment has issued an order that any person that is not a Local Resident of Eagle County (“non-Local Resident”) that travels to or visits Eagle County must be free of any symptoms consistent with COVID-19 before arrival. If any symptoms consistent with COVID-19 are present in the 10 days prior to arrival in Eagle County, the non-Local Resident must not travel to Eagle County. All non-Local Residents should self-screen for symptoms consistent with COVID-19 each morning during their travel within Eagle County.

All non-Local Residents that develop symptoms during their stay within Eagle County will take the following steps:

  • Adhere to self-isolation requirements even if this prolongs the stay in Eagle County, and
  • Contact a local healthcare provider for guidance and schedule a COVID-19 test as quickly as possible.

All non-Local Residents that have been exposed to someone with symptoms consistent with COVID-19 during their travel will take the following steps:

  • Adhere to self-isolation requirements even if this prolongs the stay in Eagle County, and
  • If symptoms consistent with COVID-19 develop during the quarantine period, contact a local healthcare provider for guidance and schedule a COVID-19 test as quickly as possible

The Phase 2 Order and amendment can be found at https://www.eaglecounty.us/PublicHealth/Documents/Public_Health_Order/ and https://www.eaglecounty.us/PublicHealth/Documents/FINAL__Public_Health_Order_Phase_2_Amendment-6_22_20/.

Current Amenity & Service Status:

  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)
  • Pool Chairs
  • Pool(s)

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020

Hyatt Residence Club Breckenridge, Main Street Station

Breckenridge, Colorado, USA

Resort Status: Open with limited services and amenities. 

Important: Due to a government order, face coverings are required for all Members, guests and associates when inside hallways and common areas except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the state/local government website below for more information.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The State of Colorado is urging Colorado visitors and residents to take a personal pledge and adopt the “Five Commitments of Containment”:

  1. I will maintain 6 feet of social distance
  2. I will wash my hands often
  3. I will cover my face in public
  4. I will stay home when I am sick 
  5. I will get tested immediately if I have symptoms

Pool occupancy is limited by government order. Masks are required when entering and exiting the pool and when approaching the restroom area. Reservations are required via an online system which will be provided during pre-arrival. One reservation is permitted per villa each day and will be available to book 24 hours in advance. Reservation times include the following: 

  • 10 a.m. to 11:30 a.m.
  • 12 p.m. to 1:30 p.m. 
  • 2:30 p.m. to 4 p.m.
  • 4:30 p.m. to 6 p.m.  

Cashless Resort:  To help promote health safety, there is limited cash available at this property, and credit cards are the preferred method of payment.

Current Amenity & Service Status:

  • BBQ Grills
  • Bicycle Rentals
  • Fitness Center
  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)
  • Movie Theater
  • Steam Room/Sauna

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020

Hyatt Residence Club at Park Hyatt Beaver Creek

Avon, Colorado, USA

Resort Status: Open with limited amenities and services.  

Important: Due to a government order, face coverings are required for all Members, guests and associates (over the age of two (2)) when inside hallways and common areas except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the state/local government website below for more information.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The State of Colorado is urging Colorado visitors and residents to take a personal pledge and adopt the “Five Commitments of Containment”:

1. I will maintain 6 feet of social distance
2. I will wash my hands often
3. I will cover my face in public
4. I will stay home when I am sick
5. I will get tested immediately if I have symptoms

Non-Resident Visitors

The Eagle County Director of the Department of Public Health & Environment has issued an order that any person that is not a Local Resident of Eagle County (“non-Local Resident”) that travels to or visits Eagle County must be free of any symptoms consistent with COVID-19 before arrival. If any symptoms consistent with COVID-19 are present in the 10 days prior to arrival in Eagle County, the non-Local Resident must not travel to Eagle County. All non-Local Residents should self-screen for symptoms consistent with COVID-19 each morning during their travel within Eagle County.

All non-Local Residents that develop symptoms during their stay within Eagle County will take the following steps:

  • Adhere to self-isolation requirements even if this prolongs the stay in Eagle County, and
  • Contact a local healthcare provider for guidance and schedule a COVID-19 test as quickly as possible.

All non-Local Residents that have been exposed to someone with symptoms consistent with COVID-19 during their travel will take the following steps:

  • Adhere to self-isolation requirements even if this prolongs the stay in Eagle County, and
  • If symptoms consistent with COVID-19 develop during the quarantine period, contact a local healthcare provider for guidance and schedule a COVID-19 test as quickly as possible

The Phase 2 Order and amendment can be found at https://www.eaglecounty.us/PublicHealth/Documents/Public_Health_Order/ and https://www.eaglecounty.us/PublicHealth/Documents/FINAL__Public_Health_Order_Phase_2_Amendment-6_22_20/.

One person per reservation at check-in only. 

Cashless Resort:  To help promote health safety, there is limited cash available at this property, and credit cards are the preferred method of payment. 

Current Amenity & Service Status:

  • Hot Tub(s)/Spa(s)
  • On-Site Convenience Store
  • Pool Chairs
  • Pool(s)

  • Bicycle Rentals
  • Concierge
  • Fitness Center
  • Fitness Classes
  • Housekeeping (Daily)
  • On-Site Restaurant
  • Spa Services
  • Steam Room/Sauna
  • Valet

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020

Hyatt Residence Club Lake Tahoe, Northstar Lodge

Truckee, California, USA

Resort Status: Open with limited amenities and services.  

Important: Due to a government order, face coverings are required for all Members, guests and associates when inside hallways and common areas except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the links below for official information on the mandatory restrictions including facial covering requirements, nightly curfew, etc.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Cashless Resort:  To help promote health safety, there is limited cash available at this property, and credit cards are the preferred method of payment. 

Any person traveling to the resort should be free of any symptoms consistent with COVID-19 prior to their arrival to the resort. If you are experiencing any symptoms consistent with COVID-19, please do not travel to the resort until you are symptom free for at least 14 days for your well-being as well as that of our other Owners, guests and associates.

While at the resort, please remember to maintain social distancing (6-feet or more from other Owners, guests and associates). The use of face coverings inside is required. Please avoid leaving your villa if during your stay you do not feel well. 

Current Amenity & Service Status:

  • Concierge

  • Activities (On-Site)
  • Activity Center
  • Fitness Center
  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)
  • Movie Theater

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020

Hyatt Residence Club Carmel, Highlands Inn

Carmel-By-The-Sea, California, USA

Resort Status: Open with limited amenities and services due to government orders. 

Important: Due to a government order, face coverings are required for all Members, guests and associates when inside hallways and common areas except when an individual is unable to wear a face covering due to a medical condition or disability. Please visit the state/local government websites below for more information on facial covering and social distancing requirements.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

Any person traveling to the resort should be free of any symptoms consistent with COVID-19 prior to their arrival to the resort. If you are experiencing any symptoms consistent with COVID-19, please do not travel to the resort until you are symptom free for at least 14 days for your well-being as well as that of our other Owners, guests and associates.

While at the resort, please remember to maintain social distancing (6-feet or more from other Owners, guests and associates). The use of face coverings inside is required. Please avoid leaving your villa if during your stay you do not feel well. 

Current Amenity & Service Status:

  • BBQ Grills

  • Fitness Center
  • Pool Chairs
  • Pool(s)

  • Bicycle Rentals
  • Concierge
  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)
  • On-Site Restaurant
  • Valet

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020

Hyatt Residence Club Lake Tahoe, High Sierra Lodge

Incline Village, Nevada

Resort Status: Open, with modified amenities and services.  

Important: Due to a government order, face coverings are required for all Owners and guests over two years of age when outside your villa (including in all common and public areas) except when an individual is unable to wear a face covering due to a medical condition, or disability. Please visit the links below for official information on the mandatory restrictions including facial covering requirements, etc.

The current status of resort amenities and services is subject to change at any time due to governmental requirements and/or changes to operating guidelines. Please continue to check this website frequently for updates prior to your upcoming reservation.

The adjacent hotel is open with modified amenities and services. The Spa remains closed  The pool at the Hyatt Residence Club will be open from 12 p.m.- 8 p.m. daily, and the BBQ grills will be open at 50% capacity. Beach access is available. 

The pool and fire pit hours at High Sierra Lodge are from 12 p.m. to 8 p.m. daily.  

Cashless Resort:  To help promote health safety, there is limited cash available at this property, and credit cards are the preferred method of payment.

Current Amenity & Service Status:

  • Concierge

  • Activities (On-Site)
  • BBQ Grills
  • Beach Services
  • Fitness Center
  • Pool Chairs
  • Pool(s)

  • Hot Tub(s)/Spa(s)
  • Housekeeping (Daily)

The status of resort amenities and services is subject to change at any time.

Last modified: July 9, 2020


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